Fewer handovers
A familiar contact can keep the context of an itinerary and reduce the need to repeat information.
About City Travel
Independent, experienced and personally accountable.
City Travel has been trading since 2001, helping organisations manage business journeys through direct relationships and practical support.
Our approach
Good travel management starts with knowing the client
City Travel (UK) Ltd is an independent corporate travel management company based in Cardiff. The business was established in 2001 and has built its service around knowledgeable people, clear communication and continuity.
Independence supports a flexible approach. Rather than forcing every client into the same process, the team can understand how an organisation works and shape travel arrangements around its real priorities.
The people behind the journeys
People you can pick up the phone to
We get to know our clients and the journeys they make. So when you call about a booking or a change of plan, you’re talking to someone who knows the background and can help.
This page is ready for an approved introduction to Sarah and the colleagues who manage client travel day to day.
Why a small team
Familiar people make a difference
Practical judgement
Experienced people can weigh route, timing, flexibility and policy together rather than treating price as the only factor.
Clear ownership
When travel changes, clients know who to contact and who is taking responsibility for helping.
The details remembered
Traveller preferences and approval requirements stay part of the conversation, from one booking to the next.
A way of working that fits
Agree how you want to book, approve and manage travel with the people who will be looking after it.
Dedicated account management
We get to know your business
Dedicated account management gives City Travel a working understanding of each client’s travellers, internal requirements and preferred way of communicating. It creates continuity across bookings and helps administration stay organised.
For clients, the benefit is reassurance: the person helping today is not starting from zero.
See how travel is managedWould a more personal travel service help?
Speak directly with City Travel about your organisation’s requirements.